Internship Operation Analyst - Assago, Italia - Nestle Operational Services Worldwide SA

Nestle Operational Services Worldwide SA

Azienda verificata

Assago, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

StageSHIP

Descrizione

Position Snapshot

Nespresso in Italy, Milan (Assago) Head Quarter
Undergraduates or graduates in Engineering/Economics
Fulltime internship (6 month)
Start date: November/ December

Position Summary

She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B.
You will support the team in the daybyday activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level.

A day in the life of...

Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance; highlight and anticipate possible issues;
Ensure consistent, high service levels towards right Repair Performances and service level by monitoring and taking required action on cases;
Automatize analysis on Machines Performances and Costs management.
Support with proactive approach the After Sales activities together with the team;
Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inboundoutbound processes;
Identify improving areas, actively promote continuous improvement approach;
Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3PLs for a quick reaction to urgencies or issues.

What Will Make You Successful

Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;
Strong analysis and problemsolving skills;
Good communication skills;
Positive forwardlooking mindset and team spirit;
Knowledge of

Microsoft Office:
Excel (macro), PowerPoint, Power BI;

Fluent in English.

We are Nestlé. We are the
_Good food, Good life_ company.

Good food, Good life_ is our promise, it is a daily commitment.

It is only thanks to our people that we can make a difference and realize this belief:
we call them
_Good People_.

At Nestlé, we believe that
recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company.

This is why we promote a work environment, a business culture and a leadership model that guarantee
equal opportunities for everyone and at all organizational levels.

We believe
diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the
Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.

LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.