Technical Service Engineer - torino - Advantage Consultores

    Advantage Consultores
    Advantage Consultores torino

    2 giorni fa

    Descrizione

    We are currently partnering with an international company within the premium plumbing and water systems industry to recruit a Technical Sales Engineer to support customers and internal teams with strong technical expertise and a service-oriented mindset.

    Role Overview

    The Technical Sales Engineer acts as a key technical reference for customers and local teams, ensuring high-quality technical support, coordination of service activities, and close collaboration with sales and operations. The role combines technical know-how, customer service excellence, and strong cross-functional interaction.

    Key Responsibilities

    • Act as the first point of contact for customers and internal teams regarding technical issues
    • Provide technical support and assistance in maintenance, guarantee, and service-related topics
    • Coordinate external technical service partners for maintenance, guarantee, and goodwill works
    • Advise Sales and Operations teams on technical matters when required
    • Ensure high customer service standards and contribute to achieving quality targets
    • Support continuous improvement initiatives within Technical Service and Customer Service / Back Office
    • Collaborate closely with local subsidiaries and HQ to ensure service excellence

    Profile Requirements

    • Ideally technical education in sanitary building services (gas-water installer), as a technician or master craftsman. Other vocational training backgrounds in fields such as electricity, electronics, or related technical disciplines will also be considered.
    • 3–5 years of experience in technical customer service, maintenance, or repair within sanitary/building systems
    • Solid understanding of technical products and service processes
    • Experience working with ERP and CRM systems (experience with Microsoft AX or similar tools is a plus)
    • Fluent in English and native/bilingual italian.
    • Strong communication skills and ability to interact with multiple stakeholders (customers, HQ, partners)
    • Service-oriented, proactive, and solution-driven mindset
    • Well-organized, autonomous, and able to manage priorities effectively
    • Willingness to travel frequently (approx. 50–60%)

    What's Offered

    • A technically challenging role in an international environment
    • High level of autonomy and responsibility
    • Close collaboration with sales, operations, and technical teams
    • Long-term career development within a specialized and quality-driven industry
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