Técnico Help Desk con Ottimo Inglese - Milano, Italia - ITCore Group

ITCore Group

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

We are looking for a
HELP DESK with excellent knowledge of the English language.
- what will you do?_

Work with the user face to face (or via telephone) to resolve problems with IT service issues,
Ensure that requests for assistance are responded to in a timely manner according to agreed SLA's,
Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams,
Ensure full adherence to escalation procedures in Incident, Problem & Change Management,
Take ownership of escalations when asked, deliver solutions
Seek to improve process & procedures

Dynamism, responsibility and analytical skills complete the profile.

Workplace:
Milano

_ We look forward to your CV_
La ricerca si intende riferita a persone di entrambi i sessi (L. 903/77).