IT Specialist - Bologna, Italia - Musixmatch
Descrizione
ABOUT MUSIXMATCH:
Musixmatch is the leading music metadata company, featuring the world's largest lyrics catalog and +70M user contributors.
Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100,000 music publishers including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.
We are a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well.We are looking for tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.
Position:
We are looking for an IT Specialist who is passionate about technology and keen on helping others to join our System Team.
- As part of our team, you will work closely with the IT Manager and collaborate with talented professionals to provide exceptional technical support and assistance to our employees.
- You will be in charge of troubleshooting hardware and software issues, providing maintenance, and assisting with system upgrades and installations.
- We offer a dynamic, challenging work environment that encourages personal and professional development.
- This is an excellent opportunity for someone eager to gain handson experience in a dynamic environment. If you're looking for a challenging and rewarding opportunity to grow your skills and make a positive impact, we'd love to hear from you.
What you will do:
- Track issues to resolution, updating the internal knowledge base and communicating the findings with relevant teams;
- Escalate more involved problems to the appropriate higherlevel Support Teams; Maintain and troubleshoot computer hardware and software systems, including desktops, laptops, printers, network, and peripherals;
- Collaborate with other IT staff to implement new systems and technologies;
- Develop and maintain documentation of IT processes and procedures;Provide support for ITrelated projects;
- Implement and maintain security policies and procedures to ensure the confidentiality, integrity, and availability of the company's data and systems;
- Assist new joiners with the IT onboarding process.
Requirements:
Bachelor's degree in Computer Science or related field, or equivalent work experience;
- 3+ years of experience in IT support or related field;
- Experience with network infrastructure and protocols, including TCP/IP, DNS, DHCP, and VPN;
- Strong analytical and problemsolving skills;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Good knowledge of the best practices of cybersecurity;
- You are curious and eager to learn, grow, and help others while maintaining a positive and respectful attitude;
- You like to stay uptodate with emerging technologies and industry trends and recommend new solutions to enhance the company's IT infrastructure;
- You are organized, precise, and punctual;
- You are pragmatic, and understand that speed is often as important as quality when getting things done;
- You are resourceful and own the proposed solutions;
- Fluency in English;
- Located in Bologna or able to work onsite when required.
Nice to have:
Experience with ITIL framework and ITSM tools;
- Experience with Active Directory and network infrastructures (including switches, routers, firewalls, and wireless access points);
- Experience with pfSense and/or other network appliances;
- Experience with MDM solutions (Microsoft Intune, Jamf, etc.);
- Knowledge of cloud technologies such as AWS or Azure.
WHAT WE OFFER:
- Flexible schedule
- Generous training budget
- Top class tech and equipment
- Companywide retreat once per year
- Welfare plan
COVID-19 DISCLAIMER:
Musixmatch is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually.
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