On-Demand Data Breach Agent - Bolzano - Bozen

We improve the customer's experience providing exceptional solutions to simple requests You will apply the latest customer service techniques learn our account management systems while helping improve the customer experience during a difficult time Our Data Breach Agents are responsible for assisting customers with service inquiries learning common requests solutions improving customers experiences utilizing our service techniques systems escalating dissatisfaction properly In addition you must bring positive enthusiastic outlook work each day+

Candidate Qualifications

• Must be years old or older Fluent both English Spanish High school diploma equivalent Excellent organizational written oral communication skills ability type swiftly accurately words minute Basic knowledge Microsoft Office Suite Excel PowerPoint Word Outlook Basic understanding Windows operating systems Highly reliable maintain regular attendance punctuality ability evaluate troubleshoot follow up on customer issues aptitude conflict resolution problem solving negotiation Customer Service oriented empathetic responsive patient conscientious Ability multi task stay focused self manage Strong team orientation customer focus Ability thrive fast paced environment change ambiguity prevalent Excellent interpersonal skills build relationships team customers

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