Air Logistics Customer Care Manager - Bentivoglio, Italia - Kuehne+Nagel

Kuehne+Nagel

Azienda verificata

Bentivoglio, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

For our Bentivoglio (BO) office we are looking for an Air Logistics Customer Care Manager

Your Role :
The Air Logistics Customer Care Manager works within the Air Logistics Function.

It focuses on Customer Care and assists the Customer Care Location (CCL) on the implementation of the General Cargo strategy for all internal and external customers, ensuring overall excellence, strong and valuable coordination between Global Services (GS), Operational Care Center (OCC), Gateway, Pricing and Key Account Managers.

Your Responsibilities:

Develop and onboard new customer opportunities, include direct visits to customers, regulating the update of Customer
Relationship Management (CRM) tool (Corelog)

Focus on customer retention for the General Cargo account portfolio

Provide leadership and direction to the Customer Care Organization, ensuring close cooperation with all stakeholders for an optimized customer experience
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Be head of continuous improvement on processes and controls aiming for a consistent customer centric model
Manage and own the Customer Care Location Profit & Loss development
Lead by example, supports team members in achieving their career goals, fosters adequate worklife balance, and workrelated stress reduction
Commit every day to Talent retention and employees' engagement

Your Skills and Experiences: