Offerte di lavoro

    GUCCI Client Advisor - Italia - Kering SA

    Kering SA
    Kering SA Italia

    1 settimana fa

    Default job background
    Descrizione

    Summary Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at

    Job Description

    Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.

    1. Serve customers accordingly with Gucci selling ceremony
    2. Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
    3. Guarantee cross and up-selling for all product categories
    4. Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
    5. Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
    6. Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
    7. Ensure the achievement of individual and Store goals, enhancing and developing the business
    8. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
    9. Contribute to managing the visual display of the products in accordance with Gucci visual standards
    10. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
    11. Ensure the products replenishment and physical inventory of merchandise
    12. Follow Company grooming, accordingly with Gucci standards and policies

    Key Requirements

    • Proven experience in a similar role within fashion retail companies
    • Proven ability to drive and exceed individual and store result
    • Deep passion for fashion and luxury
    • Excellent commercial awareness and customer attitude
    • High flexibility and ability to adapt to different customers
    • Team-player mentality
    • Strong communication skills
    • Ability to work in a fast-moving and dynamic environment
    • Luxury product knowledge
    • Fluent in English

    Job Type : Fixed Term (Fixed Term)
    Start Date :
    Schedule : Full time
    Organization : Luxury Goods Greece AE

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