Operatore NOC Master Control Room - Roma, Italia - Hunters Group

Descrizione

For an international company active in technical services to support TV broadcasters located in West Rome, we are looking for a NOC Control Room Operator


Principali responsabilità:

RESPONSIBILITIES:

Monitor telecommunications/ broadcasting systems, supervise the technical components' functions and make sure that they are active and problem-free; Customer support – act as the initial point of contact for all the company's clients; Troubleshoot and fix technical issues; Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them; Manage escalation process until resolution, including coordination with in-house engineers and third parties; Manage and coordinate technical maintenances related to the company's distribution services; Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.

Work on a shift rotation basis, on a 24/7 basis.


Principali caratteristiche richieste:
EXPERIENCE/QUALIFICATIONS/


ADVANTAGES:
European Union citizenship or valid working permit; Knowledge of English – a must; Computer skills; Candidate has preferably technical background from one of the following: ICT, RF, satellites, networks, electronics, video and/or sound; Engineering studies will be considered an advantage; Technical or customer support experience will be considered an advantage; Having a car will be considered and advantage;


PERSONAL ATTRIBUTES:

Strong inclination towards learning new skills (training will be provided as necessary); Team player; Highly responsible – independent, diligent, proactive and neat; Service-oriented; Good communication skills and problem solving capabilities; Ability to execute several tasks simultaneously; Ability to perform under pressure.