Emea Wellbeing Services Lead - Milano, Italia - CBRE

CBRE

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Posted- 18-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Milan '- Lombardia - Italy, Munich - Bayern - GermanyHi, we're CBRE Global Workplace Solutions We believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment.

Because when people feel inspired, great things happen.

We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client.

As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.

This role is responsible for managing the third party suppliers of our clients' Health and Performance facilities across EMEA.

We are looking for an inspiring leader with imagination and a track record of innovation to take us on the next steps of our journey.

MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO:

Works closely with the Client's Health & Performance (H&P) stakeholders to ensure CBRE are aligned and working in support of Clients Health & Performance vision and priorities.
Will work with the Operational and Program Directors to design, create and implement the H&P strategy and transformation plan
Setting up and managing H&P third party suppliers across EMEA
You drive quality Supplier service delivery, through holding high standards and maintaining trusting relationships
You know and actively review the region's supply partner contracts you want to ensure they are effective, responsive to customer feedback & maintain customer delight
You have a keen awareness of the market enabling unique solutions and improvements to be identified
You deploy a Regional supplier strategy that is aligned to the contract and our overall Account Sourcing strategy
Interfaces with senior and executive leaders on a routine basis
Develops, recommends, implements standard operating procedures and policies to economise operations while increasing productivity.
You inspire & lead a culture of safety awareness and fearless proactivity through making a safety confident team
You make a plan to visit your offices in line with the team's and the Client's needs
You are empowered to make necessary decisions, you do that with an indepth understanding of procedures, company policies and business practices to achieve winning results.
You actively evaluate service partner effectiveness

What does success look like?
A strategic vision of improvement for KPI's and SLA's across your Region. Intimate client relationship with evidence of an engaged and motivated team. Delivering demonstably excellent customer experiences at all times. Drive and embrace change initiatives. Visibly impactful commitment to providing a safe, healthy and inviting environment. Recognised as an inspiring leader within the account, committed to client experience.

Skills / experience

Experience working within the fitness/ wellbeing industry a huge advantage
Minimum 5 years operations experience at management level
Experience setting up and managing third party suppliers at a regional level
A genuine interest in health, fitness and wellbeing
An excellent track record of client relationship management
Fluent written and spoken English is essential
Proficient in German is an advantage (B2)
Ability to travel to locations across EMEA

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.