Guest Service Agent - Milano, Italia - Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.

Be located in the Hotel Lobby in order to assist guests whenever required.
Welcome and handle all walkins.
Support the LSM and ALSM with any administrative duties.
Run required reports and report any discrepancies to involved parties.
Constantly be up to date regarding expected arrivals and departures.
Maintains positive guest and colleague interactions in a good working relationship.
Establishes rapport with guests whilst maintaining good guest relationship.
Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
Prepare daily, weekly, monthly reports and storage control report.
Support demonstrating and reinforcing Armani's Values and Culture Characteristics.
Ensures punctuality is kept at all times.
We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and peoplemanagement skills, great attention to details, and who are proactive to address and resolve issues.
Previous experience in a 5* Hotel and/or related fields.
At least 1 year experience in the same position.
Good knowledge of Opera.
Fluent English and additional languages desirable (Chinese or Arabic).
Good knowledge of the attractions and events in Milan.
Deal with enquiries in person or by telephone.
Take appropriate steps in emergency.
Receive and attend to outgoing calls: local, trunk and international.
Take Responsibility cashing up guests payments.
Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.