Guest Service Agent - Bologna, Italia - STARHOTELS S.P.A.

STARHOTELS S.P.A.
STARHOTELS S.P.A.
Azienda verificata
Bologna, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Join Starhotels and become part of the Reception Team as
Guest Service Agent at our
Hotel Excelsior_ _in the heart of
Bologna.

As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.


Your responsibilities include:

  • Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
  • Handling checkin, checkout activities as well as other related tasks.
  • Efficiently managing guest messages and requests.
  • Supporting the team during the night shifts.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring lobby and Front Desk standards and safety compliance.
  • Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

  • A unique personality and a true passion for hospitality.
  • Familiarity with Opera PMS for efficient operations.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and teamoriented tasks.
  • Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

  • Italian fluently
  • English fluently
  • Additional languages are a plus.

Unlock a world of benefits including:

  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.

Embrace growth with:

  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
Join us to shape your outstanding career
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