Service Training Specialist - Lodi, Italia - Hitachi Energy
Descrizione
Your responsibilities:
- Source for venue, vendors, processes and technologies to ensure organizational members develop, maintain and enhance their technical and/or process knowledge.
- Identify business critical learning needs; prioritize and approve budgeted resources.
- Review, validate and modify the Training Plan regularly to achieve learning solution objectives & expectations.
- Effectively and proactively manage the entire training project lifecycle which involves Envisioning (Vision/Scope), Planning (Project Plan and Functional Specs), Developing (Instructional Design), Stabilizing (BETA/Train the Trainer) and Deploying (coordination of people, staffing and other resources & communication).
- Develop training documentation and use a variety of training mediums such as classes, workshops, Computer Based Training (CBT) and online help. Measure training return on investment (ROI) and pilottests new training techniques, tools and processes to increase training effectiveness.
- Your background:
- Technical diploma or bachelor degree in engineering;
- Good knowledge of Italian and English;
- Passionate about Digital;
- Proactivity, willingness to learn and good communication skills are required.
Basic Info
Location
- Lodi, Lodi, Italy
Job type
- Full time
Experience
- Experienced
Job function
- Customer Service & Contact Center Operations
Contract
- Regular
Publication date
Reference number
- R0046871
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