- Develop customer success plans aligned with client business objectives.
- Monitor customer health metrics, identify risks and implement corrective actions.
- Oversight of renewals, minimizing churn and identifying upsell/cross-sell opportunities in collaboration with account managers.
CSM Manager - Veneto - Creactives Group SpA
Descrizione
Customer Success Manager
A key role at Creatives Group SPA, we are seeking a seasoned Customer Success Manager to join our team. The successful candidate will be responsible for managing post-sales customer relationships, ensuring the adoption, retention and growth of our SaaS solutions.
Key Responsibilities:
The ideal candidate will possess a strong understanding of SaaS business models and customer lifecycle management. Analytical skills coupled with data-driven decision making are essential in this role. Proficiency in CRM systems (e.g., Salesforce) is also required.