Smart Care Agent Junior Specialist - Milan, Italia - illimity
Descrizione
Job Description Summary
A key figure in building a positive, efficient, and lasting relationship with clients.Job Description
You will be placed in the Digital Customer Operations Area, within the Smart Care team, which serves as the reference point for our private clients and families. Specifically, you will manage customer interactions through chat, video chat, community forums, email, or telephone. You will provide comprehensive support to both clients and colleagues, working closely with all departments to resolve requests. Additionally, you will gather valuable feedback to guide clients in optimizing their use of available services. You will leverage your analytical skills and critical thinking to contribute ideas for process optimization and the implementation of digital channels. Depending on the needs, you will also have the opportunity to handle front-end and back-office activities related to banking processes.requirements: Bachelor's and/or Master's degree", "Preferred experience of at least one year in digital Customer Care for a bank", "Excellent knowledge and use of advanced CRM systems, banking applications, digital platforms, and apps", "Outstanding communication, interpersonal, and listening skills", "Preferred knowledge of management aspects related to interactive multimedia channels, new e-commerce realities, communities, and forums", "Preferred experience in banking back-office activitie
Additional Job Description
The Digital structure supports illimity by developing and integrating proprietary and third-party software components, ensuring the full availability of IT services to support business activities.
