Director, Site Technical Business Management - Monza, Italia - Thermo Fisher Scientific
Descrizione
Director, Site Technical Business Management
This is an exciting opportunity for a Director, Business Management to join a fast-growing team Lead business relationships with existing commercial clients in order to provide a spectacular customer experience.
1. Client Relationship Management
- Leads Site Business Management Team and ensure team members serve as Leaders in site business activities representing the client interests, while improving the sites financial position.
- Leads large new business and business expansion opportunities and coaches Business Managers to ensure effective management of such opportunities.
- Identifies and prioritizes opportunities and drive teamwork across functions to support clients and achieve desired results.
- Leads all clients' business relationship to ensure all issues are promptly handled and all communications are timely and accurate.
- Ensures plan executions are done in full respect of agreements and in compliance with Master Supply Agreement (MSA).
- Share reports with top management and central corporate functions on matters that could impact performances and problems, with solutions and action plans in place.
- Leads initiatives for talent, growth, client experience, and Technology Transfer.
- Participates and advises on sitebased initiatives for clients, strategic deals, and technology selection.
2. Quotations and Supply Agreements
- Develops and finalize MSA with clients; reviews new business proposals to ensure alignment with financial commitments.
- Ensures the accurate assessment of the overall cost of a new or existing project (cost of production, capital requirements).
- Ensures that all MSA requirements are timely executed, including pricing, payment terms, renewals, yield reconciliations, etc.
- Focuses on strategic issues, including large MSAs and/or large potential deals.
3. Project Management
- Leads the identification of new initiatives with tools within Operational Excellence.
- Ensures accurate execution of all projects between the sites and clients.
- Proposes solutions to resolve Technical Transfer (TT) critical activities in partnership with other site functions to respect the timelines and technical activities.
- Develops and authorizes new processes.
- Works with the site General Manager and leadership team to handle the business in accordance with the Patheon values, policies and agreements with clients.
4. Financial and Forecast Management
- Knows financial obligations within the Master Service Agreement (MSA) and work with Finance to assure compliance.
- Participates in the sites Business Plan and contribute to validate ongoing forecasts.
5. Talent and Team Management
- Engages, coaches, enables outstanding performance within the Business Management Leadership Team. Identifies, attracts, motivates and retains superior talent.
- Builds meaningful development opportunities and provides mentorship.
- Generates and executes development plans for Business Management leaders and extended team.
Qualifications:
Education:
- Master's degree in Science and/or Business required, MBA desirable.
Skills / proficiencies:
- Strong understanding of the pharmaceutical manufacturing and outsourcing including Good Manufacturing Practices
- Proven record in leading services oriented technical portfolios and providing outstanding customer support
- Extensive Customer Relationship Management experience
- Inspirational and forwardthinking leadership, decisionmaking and conflict resolution skills
- Proven success as a change agent
- Excellent interpersonal and communication skills, as well as the ability to encourage and empower
- Ability to work with internal and external senior level executives
Professional Experience:
- 10+ years' related experience in the Pharmaceutical/CDMO Industry
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