IT Business Analyst CRM - Casalecchio di Reno, Italia - Bonfiglioli

Bonfiglioli
Bonfiglioli
Azienda verificata
Casalecchio di Reno, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

MISSION


The IT Business Analyst CRM works in close relation to internal business partners, supporting them to collect and prioritize business needs and translate business requirements to IT requirements on Service and Sales processes (namely: Opportunity, Quotations, Cases, Work Orders).

He/she is autonomous in conducting projects to implement business requirements in systems and services.

He/she also actively participates in solution design, by collecting and formalizing business requirements and ensure that the outcome is in line with internal client expectations.


MAIN RESPONSIBILITY

PROCESS
**ACTIVITIES

Business Analysis

  • Gather business requirements and evaluate the most appropriate solution in Sales and Distribution domain
  • Develop solid relations with internal clients and actively involve them in validating solutions
  • Ensure Change phases (build, test, deploy) are managed along the process according to defined internal procedures and practices

Project Management

  • Define and/or validate the Application deployment project plan, monitor milestones and timing
  • Make sure that project deliverables are issued within expected levels of quality and ontime
  • Anticipate criticalities and alert relevant interlocutors to avoid delays or misalignments in deliverables
  • Coordinate external partners involved in project phases, making sure a high and consistent quality of service is delivered

Demand Management

  • Translate Business needs in functional requirements and propose solutions to be implemented
  • Ensure the level of documentation provided is in line with internal quality standards
  • Escalate critical topics as soon as they are identified
  • Liaise with internal colleagues, both in Italian and Indian Competency Centers, by making sure that needs and requirements are properly addressed
- lead and actively participate to Projects Test, Training and Deploy phases

**Continuous Improvement


HARD SKILLS:

Salesforce Sales Cloud 3

Salesforce Service Cloud 4

Salesforce Marketing Cloud 2
Altri lavori da Bonfiglioli
Vedi tutte le offerte di lavoro di Bonfiglioli