Service Delivery Manager - Napoli, Italia - Hitachi Rail STS S.p.A.

Hitachi Rail STS S.p.A.

Azienda verificata

Napoli, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Description

Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Mission
With intensifying competition, service delivery manager requirements are dramatically escalating across the industrial spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction.

The responsibilities of a service delivery manager are varied, and the service delivery manager role can largely depend on the organization for which a service delivery manager works.

Common service delivery manager skills and service delivery manager duties include:

Service Management

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing thirdparty as well as internal processes, and creating strategies for service delivery optimization

Performance and Quality Management

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Technical Perception
Supervising desktop management teams to facilitate continual improvements in the desktop environment
Collaborating with technical design teams to set standards for software, hardware, and security
Making sure that antivirus updates and patches are applied effectively and promptly
Enabling highlevel performance benchmarks for access devices, such as PCs, laptops, and mobiles

Meeting Support

Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
Educating departmental staff on the effective use of conference room technology

Service Delivery Manager Skills

Proficiency in leading both physical and virtual teams
Experience in dealing with thirdpartyprovided services
Operational ability in a diverse, largescale environment
Exceptional customerfacing skills
Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Expertise in people management and leadership
Strong organizational skills
Capacity to train and guide junior team members
Ability to manage and prioritize tasks efficiently
Solid resource planning and problemsolving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills
English, Italian.

Education/Qualification
Master's Degree (Engineering) or Equivalent Technical Background.

Languages
Fluent in English.

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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