Back Office Commerciale - Cadoneghe, Italia - Unox Spa

Unox Spa

Azienda verificata

Cadoneghe, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Excellence is based on two words: IMPROVEMENT and SIMPLIFICATION.

Due to our rapid growth and the need to be closer to our customers, we are looking for an Order Management to be included in our staff.

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Good knowledge of written and spoken English and a third language such as German or French_._

YOUR PROFILE:_
Proficiency in Microsoft Office, Outlook, and experience with SAP system is preferred
High customer service orientation
Proven problem solving, analytical and decisionmaking skills
Ability to work in team, meeting tight deadlines and maintaining quality and professionalism
YOUR RESPONSIBILITIES:_
Ensure accurate and timely issuing of the various documents related to the Back Office process;
Develop and update the working procedures and guidelines related to the Back Office process;
Schedule tasks and activities to meet Customer Service KPI's;
Manage calls entering the system;
Cooperate with the Finance department to resolve invoice and payment issues;
Work closely with the Shipping department to ensure that every order is delivered on time (prepare loading plans and shipping documents);
Accurately maintain customer data base, main registries and archives of sales contracts;
Handle customer complaints and issue tickets related to goods returns (RMA);
Provide customer with inventory availability.
WHAT DOES UNOX OFFER YOU?_
On-Boarding: UNOX offers you a training program based on our values and needs.
Coaching: Each person at UNOX has the chance to participate to a onetoone coaching program to boost personal and professional growth. It is provided by professional coaches to develop and improve your softskills.
Longterm perspectives and the possibility of professional development
The opportunity to prove your skills and have an excellent career in an international organisation
The chance to be part of a dynamic, extremely technological and always at the forefront environment We are a Great Place to Work certified company as we are highly committed and motivated people, we build relationships based on trust and we are proud of the company and the work environment in which we work.