Groups & Events Executive - Milano, Italia - Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Emaar Hotels & Resorts SRL (Armani Hotel Milano)

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

PRINCIPAL ACCOUNTABILITIES:

Work together with Executive Chef, F&B Department, Housekeeping and Lifestyle to monitor standards and services, suggest and implement necessary changes.
Maintain mutual understanding with all other hotel departments.
Keep and maintain the general filing systems as well as all other filings as designated.
Provide the highest standards of service without sacrificing quality.
Always maintain a professional image both in appearance/attire and conduct when dealing with the client and hotel ambassadors.
Constantly communicate with other departments both verbally and in written form.
Create and distribute BEO and GRC to the departments involved.
Ensure distributed reports are up to date and as per hotel standard.
Conduct site inspection with potential clients.
Finalize all bookings maximizing all potential revenue through up selling in all revenue generating areas.
Follow up with each group & event in order to build a business relationship.
Ensure all information is detailed, correct and all billing arrangements are specified.
Conduct competitive pricing analysis twice a year.
Follow up on all changes, deletions, additions, and special requests.
Excellent knowledge of hotel facilities and standard for meeting and events.
Maintain the policies set out in the event sales contract (e.g. deposits, deadlines, billing instructions).
Answer all telephone calls and enquiries about the event space for group & events.
Ability to perform other tasks or projects as assigned by hotel management and staff.
Ability to maintain a friendly, caring, and helpful attitude with customers and all hotel staff.
Report directly to the Director of Sales & Marketing.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Previous experience in a similar role, at least 2 years, in hospitality business
Fluency in Italian and English. Third language is a plus.
Excellent organizational and interpersonal skills
Strong customer orientation
Excellent negotiation and problem solving skills

ADDITIONAL INFORMATION

Other advantages:

Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.

Contratto di lavoro:
Tempo pieno

Experience:

- events management: 2 years (required)