Customer Service Manager - Roma, Italia - Daiichi-Sankyo Europe

Daiichi-Sankyo Europe

Azienda verificata

Roma, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

As Customer Service Manager, you will support the Italian Affiliate in relation to (and not only) the following aspects:

Key responsibilities:

Responsible for all customer service functions with focus on the Oncology Business Unit (order and invoice management, management of logistic service providers, complaint and return management incl. credit / debit notes)
Ensure service level, financial targets and annual cost reductions, as well as management of daily operations
Accountable for the following metrics for the assigned program & commodity: inventory health, on time delivery, sales according to validated patient demand approach and forecast accuracy
Lead monthly S&OP process with the assigned programs as well as facilitate monthly meetings
Responsible for monthly rolling (logistics) 24 months demand forecast.
Works closely with Commercial and Tendering Roles inside DSIT Organization (to obtain optimal input on validated patient demand to assess judgmental changes to the forecast or inventory plan) and the Demand planning and Customer Service International team in European Headquarters
Modify and maintain documentation and standard operating procedures for planning processes and systems
Logistic Service Provider coordination and performance monitoring/risk management
Build and maintain Customer Relationship and related tool management: Key Account to WHS, Pharmacies, Hospitals for orders, returns, complaints, cash collection
Ensure control of orders, prices, stock on batch level and implement order taking procedures, policies and standards for the organization
Ensure Credit management is supported adequately by implementation of SAP automatization and communication in approval process and executed according to policy

Professional experience and personal skills:

Bachelor's degree or equivalent qualification
A minimum of 2 years working experience in customer service, forecasting, supply planning, or similar Supply Chain role preferably in pharmaceutical industry Oncology and/or Rare Diseases
Knowledge of key demand planning and inventory performance metrics, turns, margin contributions, etc.
In depth knowledge in logistics, international European pharmaceutical logistic processes incl. GDP requirements and customer Service activities for different channels of trade especially for oncology products
Knowledge in Project management and Process integration
Experience in working crossfunctionally with the areas of Procurement, Sales, Finance, Operations and IT
Detailed (operational) SAP R/3 experience as key user in modules SD, MM, BI, High affinity to IT systems, very good MS Office skills, especially Excel
Identification with the values of Daiichi Sankyo
Detailoriented, not losing sight of the big picture
Ability to interpret and adjust to situations that involve conflicting goals
Convincing presentation and communication skills
Ability to work in a team, sense of purpose and highquality standards
Very good written and spoken Italian and English skills

Location:
Milan

What we offer:

Working at Daiichi Sankyo
At Daiichi Sankyo in Europe, we offer a workplace where your voice is heard. Everything we do, we do with a high level of commitment and a clear focus on patients' needs.

We know that our bold ambition to change patients' lives for the better can only be achieved through the power of collaboration and the exploration of new approaches.

Thus, we encourage our colleagues across Europe to be courageous, to bring their ideas to the table and to embrace opportunities to grow.

When you join our European family, you will be a part of a dynamic company where everyone, no matter their role, rolls up their sleeves and gets things done.