Service Delivery Manager - Napoli, Italia - Hitachi Rail STS S.p.A.
Descrizione
Location:
Naples, Campania, Italy
Job ID:
R0014179
Date Posted:
:00
Company Name:
Hitachi Rail STS S.p.
A.
Profession (Job Category):
Other
Job Schedule:
Full time
Remote:
No
Job Description:
Who We Are
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey.
With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
MissionWith intensifying competition, service delivery manager requirements are dramatically escalating across the industrial spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve customer problems, and drive client satisfaction.
The responsibilities of a service delivery manager are varied, and the service delivery manager role can largely depend on the organization for which a service delivery manager works.
Common service delivery manager skills and service delivery manager duties include:Service Management
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
- Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing thirdparty as well as internal processes, and creating strategies for service delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Technical Perception
- Supervising desktop management teams to facilitate continual improvements in the desktop environment
- Collaborating with technical design teams to set standards for software, hardware, and security
- Making sure that antivirus updates and patches are applied effectively and promptly
- Enabling highlevel performance benchmarks for access devices, such as PCs, laptops, and mobiles
- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
- Educating departmental staff on the effective use of conference room technology
- Proficiency in leading both physical and virtual teams
- Experience in dealing with thirdpartyprovided services
- Operational ability in a diverse, largescale environment
- Exceptional customerfacing skills
- Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problemsolving skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills
- English, Italian.
Master's Degree (Engineering) or Equivalent Technical Background.
Languages
Fluent in English.
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We would be delighted if you would be one of our followersHave a glance at our LinkedIn page
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