Retail Support Coordinator - Milano, Italia - Tiffany & Co.

Tiffany & Co.
Tiffany & Co.
Azienda verificata
Milano, Italia

2 giorni fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

The Retail Support Coordinator will work closely with the Headquarter Retail Team, partnering also with all Stores and Headquarter functions.


Main activities:


  • Be responsible for analyzing data in order to create key asset for the Retail strategies within the markets.

Support the Retail Director, Retail Team and the Store Managers by providing weekly & monthly retail-oriented dashboards to help them monitor their teams and targets.


  • Be the keyuser for the internal Tools used in the cluster and train the retail teams on a monthly basis on the new features and improvements, to make the most of the tool.
  • Coordinate all clienteling reporting and support tools for the retail teams to ensure data capture, frequency, and retention KPIs are being achieved.
  • Partner with the market's Retail Team to create a highperformance clienteling culture, capabilities and programs to inspire our retail teams to proactively build strong relationships with their clients, aimed at increasing customer loyalty and life time value.
  • Support the Retail Learning Manager to identify learning action plan to maximise clienteling skills, selling skills and elevate the Client Experience
  • Work on the filed (in boutique) to support daily activities related with the implementation of Retail & Operations projects.

Requirements:


  • Previous experience in retail (both on the field and HQ)
  • Good understanding of retail stores processes and procedures
  • Previous experience in data analysis
  • Desire to grow in a dynamic environment
  • Strong networking skills, with ability to build rapport quickly
  • Flexibility to travel in the stores of the cluster (Italy, Spain, Turkey)
  • Fluent in English, Italian will be a valuable plus
  • Available to relocate in Milan
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