claim engineer - Nonantola, Italia - Rexroth

Descrizione

Responsabilities/activities:
- Complaints management of an Italian-foreign customer portfolio, from receipt of the complaint up to the forwarding to the customer of the technical analysis on the claimed product.
- Definition of analysis priorities
- Drafting of technical analysis reports
- Teleconferences/Periodic meetings, on site or at the customer, for discussion and closing of complaints
- Collaboration with other company departments in order to provide/receive support during the coordination of activities related to the management of complaints

Education: Master degree in engineering or professional qualification or relevant appropriate experience
Experience and know-how: minimum 3 year of experience in commercial field; knowledge of the hydraulic valve markets.
Working Method: Strong industrial/mobile technical sales background; self-motivated, hands-on and organized; dynamic, goal-oriented person who like challenges with a strong desire to succeed and a customer-obsession mindset is critical for this role. Ability to interact well with internal and external customers, excellent oral and written communication skills.
Language: mandatory fluent in Italian and English.

Personal Skills
- A customer-first mindset is critical for this role
- Ability to work under pressure
- Clear communication skills
- Analytical and problem solving skills to define the problem, generating alternative solutions.
- Curiosity and interest in industrial and technological topics, willingness to learn continuously, availability to travel in Italy and abroad.
- The ability to negotiate with and influence others
- Team worker
- Time management: organize the agenda based on the priorities of the team

If you feel confident in the position don't hesitate to apply

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