Aftermarket Technical Support - Torino, Italia - MultiAir Italia S.r.l

MultiAir Italia S.r.l
MultiAir Italia S.r.l
Azienda verificata
Torino, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.


Join us on our journey for a better tomorrow.

Mission
- provide after-sales technical assistance to customers and TACs.
- manage requests for technical support and evaluation of warranties received from the dealer network;
This position reports to the BLM CTS and works closely with the machine sales team and manufacturing companies.


Job description:


  • Provide remote technical support and organize training courses for Official Dealers in relation to specific products
  • Constantly check the BCE bulletins and the technical documentation relating to the products part of our portfolio
  • Manage requests for technical support, certifications and documentation advanced by customers through dedicated tools
  • Keep customers updated on required actions, related to Priority I and II ECBs
  • Manage warranty claims, following the entire approval/rejection cycle, checking invoices and reporting to the Product Company through dedicated tools
  • Report any technical problems to the manufacturer
  • Maintain a constant relationship with the Product Companies and in particular with the technical support
  • Support colleagues when possible in relation to the area of expertise
  • Occasional travel to customer sites and workshops/offices
  • What we expect from you:_

Required skills

  • Practical knowledge of computer software (Word, Excel, PowerPoint ), etc;
  • Experience in maintenance services and technical support;
  • Knowledge of PLC and Inverter is a plus
  • Good knowledge of the English language;
  • Good autonomy skills;
  • Team working;
  • Customer orientation;
  • Good verbal and written communication skills;
  • Good analytical skills, problem solving and attention to detail;
  • Flexibility and adaptability.
  • What you can expect from us:_
  • A friendly, familylike atmosphere
  • Plenty of opportuniti es to grow and develop
  • A culture known for respectf ul interacti on, ethical behavior, and integrity
  • Access to global job opportuniti es, as part of the Atlas Copco Group


Multi air Internati onal is a customer center based in Robassomero (TO) belonging to Compressor Technique Business Area of AtlasCopco Group.

It is a 100% indirect business company serving many brands and dealers worldwide. Yearly turnover is roughly 50million Euros with 20% coming from aftermarket business.

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology andgreat ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us
you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Homeof Industrial Ideas.


Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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