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    • Customer Service Representative - Latina - JR Italy

    JR Italy
    JR Italy Latina

    1 settimana fa

    Default job background
    Servizi / Energia
    Descrizione

    Job Description

    Social networks for customer service:

    MET is a rapidly growing brand with over 30 years of experience in creating high-performance bicycle helmets that set industry standards.

    We are seeking a dedicated, enthusiastic German-speaking Customer Service Representative to provide exceptional service to our customers in Germany.

    Key Responsibilities

    • Day-to-day customer service and dealer support for the German market.
    • Order entry, tracking, and order management.
    • Pre- and post-sales support.
    • Handling returns, claims, warranty cases, and issue resolution.
    • Respond promptly and professionally to inquiries about products, pricing, availability, and general support.
    • Support sales reps and area managers with timely information and assistance.
    • Prepare and update sales reports and customer performance data.
    • Collaborate with other customer service teams in Italy, France, and other markets.
    • Contribute to continuous customer satisfaction improvement.
    • Participate in trade shows and events.

    Required Qualifications

    • Fluent in German and English. Italian and French are an asset.
    • Experience in customer service, inside sales, or similar roles.
    • Experience with B2B and direct-to-dealer distribution.
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities with a customer-oriented approach.
    • High school diploma or equivalent. Additional education is an asset.
    • Cycling passion.

    Work Location: Talamona, Italy - On-site

    MET is committed to equal employment opportunities. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion, or belief.

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