Service Specialist - Montecchio Maggiore, Italia - Ceccato Aria Compressa S.r.l.
2 settimane fa
Descrizione
Service Specialist:
- Functional area: Service
- Country: Italy
- City: Montecchio Maggiore (VI)
- Company name: Ceccato Aria Compressa S
rl- Date of posting:
Feb 21, 2024
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
The Technical Support Department of Ceccato Aria Compressa, Product Company of Atlas Copco Group based in Montecchio Maggiore (VI), is currently looking for an Aftersales specialist
We have a vacancy for Aftersales Specialist within the Technical Support department of PC Montecchio Maggiore (VI).
As an Aftersales Specialist your mission is to enhance the reputation of our products: quality, reliability and serviceability.
You will report to the Technical Support Manager.
This will include the following responsibilities:
- Offering day by day timely service support to the Customer Centers
- Continuously improve the product quality by a proactive failure reporting follow up. This includes analyzing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM)
- Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
- Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
- Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability
- Provide and develop technical training in conjunction with the competence development group
As our products are sold all over the world, you will be prepared to travel to meet customers - at least 30 days per year.
Experience requirements
Knowledge / Educational requirements
Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
You have a good knowledge of English. An additional language is considered a plus.
Software skills e.g. MS Office, Lotus Notes, BPCS would be an asset.
Personality requirements
You are pro-active.
You are customer oriented, by maintaining regular contacts with the customer centers and giving them accurate and unambiguous advice.
You have good communication skills and you have commercial feeling.
As a real problem solver, you can deal with unexpected situations and implement a solution and you actively search for what caused this situation.
You are capable to work in a multidiscipline team in order to provide the highest level of customer service.
Short trips abroad are not a problem for you.
Location
Montecchio Maggiore (VI) - Italy
Company presentation
Ceccato Aria Compressa is a Product Company specialized in the design, production and sales of Oil Injected Screw compressors, Blowers, Refrigerant dryers, oil & condensate separators and line filters, within the Atlas Copco Group which is a world-leading business in more than 180 countries.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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