Customer Service Representative - Genova, Italia - Hempel

Hempel
Hempel
Azienda verificata
Genova, Italia

3 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Make an impact and drive improvement


As part of our Customer Care team, you will provide first class customer service advising customers regarding processing orders, product shortages, expected delivery dates and price changes.

You will play a key role supporting our sales team to ensure efficient and flawless service.


In this role, you will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.


You will have the unique opportunity to cooperate with a truly exciting team and colleagues from all over the world and be based at any of our Hempel's offices located in Italy, Spain or Portugal.

What you can look forward to in this role

  • Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multitint productions, facilitating the ontime delivery, order confirmation, invoicing process, archiving).
  • Facilitate credit limit increase, if need so during the sales order process.
  • Prioritize orders in case of shortages as per the customer classification, and in case of need, according to the rules provided by the direct line manager.
  • Coordinate return orders and issuing related credit notes
  • Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience.
  • Provide basic technical and product related support for the customers within the daily order handling process.
  • Ambassadors of ecommerce platforms & similar digital ordering tools in order to provide support and an excellent onboarding process.
  • Service delivery within Service Level Agreements.
  • Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.
What does it take to become our new team member?

  • Experience in customer service
  • Knowledge of the paint sector would be valuable but not required.
  • Ability to work as part of a team as well as autonomously.
  • Understanding the life cycle of a PO placement, from start to finish.
  • Able to work in a lively customer care environment, maintaining a high level of productivity.
  • Selfmotivated, and able to follow best practices in sales processes.
  • Proficient in ERPsystems (Microsoft preferred)
  • Experience with CRM systems
  • Able to communicate in a clear and consistent way in Italian, English and Spanish or Portuguese is required,
Behavioral competencies most relevant for the job

  • Planning & organizing
  • Great listener and communicator
  • Emphatic
  • Proactive
  • Positive
  • Problem solving attitude
  • Great teammate
Application and customer service further information

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.


Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

LI-Hybrid

Application due

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

  • Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._
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