Customer Service Assistant - Biassono, Italia - Watts Water Technologies

Watts Water Technologies

Azienda verificata

Biassono, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

:
Customer Service Assistant

Customer Service Representative Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Order entry and management for domestic and foreign customers
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Assure all orders are administered accurately.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Be "The Voice" of the customer in the improvement of service levels within the organization.

Skills/Qualifications:

Customer Service,
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Documentation Skills,
Listening,
Phone Skills,
Resolving Conflict,
Analyzing Information,
Multitasking,

Education and training:
High school, general education degree or equivalent.

Computer knowledges:
Familiarity with Windows, Microsoft outlook

Language skills:
Fluent in Italian, English

Experience:
3+ years of experience in similar roles

The offer is aimed at people belonging to the Protected Categories (Article 1 -L.68 / 99)