Service Manager AMS - Erba
1 mese fa

Resumen del puesto
Siamo alla ricerca di una risorsa da inserire come Service Manager per la nostra sede di Erba.Tra Le Principali Attività La Risorsa Si Occuperà Di:
- Gestire la definizione dei contratti SLA (Service Level Agreement) e dei KPI (Key Performance Indicator), nonchè adoperarsi affinché essi vengano rispettati;
- Sviluppare piani di problem management e service improvement;
- Implementare le più recenti e utili best practice e tecnologie ITSM.
Descrizione del lavoro
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