Italian-Speaking Customer Support Specialist - Florence
2 giorni fa
Descrizione del lavoro
Position: Customer Support Specialist
Work model: Fully remote (within Greece)
Location: Anywhere in Greece
Employment type: Full-time
What the role involves:
Providing support to customers through phone conversations, chat, and email correspondence
Following up on support tickets/cases to guarantee timely, high-quality closures
Upholding superior customer experience standards while representing a major international brand
Demonstrating empathy and building reliable, professional partnerships with clients and stakeholders
Actively contributing to achieving client-specified goals and company performance objectives
We are looking for:
Fluency in Italian (C1/native preferred)
Very good English at B2 level or above
Outstanding interpersonal and problem-solving skills with a customer-first mindset
Comfortable with technology, computers, and multiple software platforms
Resourceful individual capable of handling various tasks simultaneously
Positive, collaborative team player suited to a high-volume, evolving environment
What we provide:
Complete, cost-free relocation help: covered flights, 2-week hotel stay with breakfast, and dedicated housing search support
Competitive base pay + two extra salaries annually + performance bonuses; Sundays & public holidays paid at 200%
Healthcare benefits package plus various employee perks and discounts
Professional, certified training program
Clear advancement opportunities and personal development
Engaging social events and community responsibility projects
Free Greek language courses online
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