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    • Director Of Sales - Firenze - Four Seasons Hotels And Resorts

    Four Seasons Hotels And Resorts
    Four Seasons Hotels And Resorts Firenze

    4 settimane fa

    Default job background
    Descrizione

    About Four Seasons

    We are a collective of individuals who strive to become better, push ourselves to new heights and treat each other with the respect we wish to receive.

    Our team members around the world create exceptional experiences for our guests, residents and partners through a commitment to luxury with genuine heart.

    We know that delivering these exceptional guest experiences relies on a world-class employee experience and company culture.

    At Four Seasons, we believe in recognizing familiar faces, welcoming newcomers and treating everyone with kindness and respect.

    Whether you work with us, stay with us, live with us or discover with us, we aim to create lasting impressions.

    This comes from our belief that life is richer when we truly connect with others and the world around us.

    About the location:

    An urban retreat steeped in historic beauty.

    You can stroll through the city's largest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.

    Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa, is just steps away from the cultural heart of Florence.

    About The Role

    At Four Seasons Firenze, we are seeking a passionate and strategic Director of Sales to monitor and motivate department activities and team to ensure all salespersons' quotas are met.

    The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction, and the financial performance of the department.

    Key Responsibilities

    • Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization.
    • Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
    • Develop and implement a sales strategy to effectively manage all different sales channels and segmentation.
    • Ensure the development of strategic account plans for demand generators in the market.
    • Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability.
    • Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
    • Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image.
    • Act as the customer expert and customer advocate at the hotel.
    • Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations.
    • Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
    • Know the business, the competition, the clients and customer trends.
    • Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
    • Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
    • Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
    • Conduct sales calls, prospecting calls, site inspections, and entertainment.
    • Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
    • Lead on-property sales functions and leverage above property sales resources to deliver results.
    • Assign clear goals to team members to assure success and accountability for results.
    • Encourage sales team to set and exceed challenging objectives.
    • Maintain strict confidentiality and ensure work is of the highest level.
    • Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team.

    Requirements

    • Academic education or equivalent experience.
    • Minimum 3 year experience in the same position.
    • Proven sales track record is a plus.
    • Strong decision making, selling, negotiation and interpersonal skills.
    • Ability to organize, delegate and work under pressure.
    • Coach and development skills are also expected.
    • Professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
    • Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
    • Reading, writing and oral proficiency in the Italian and English language.
    • Other languages such as French and/or Arabic are a plus.

    What We Offer

    Four Seasons Hotels and Resorts offers what many hospitality professionals dream of: the opportunity to build a lifelong career with global potential and a real sense of pride in work well done.

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Director of sales