Technical Support Specialist - Casella, Italia - Aliaxis

Aliaxis
Aliaxis
Azienda verificata
Casella, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Aliaxis is one of the world's leading providers of advanced plastic piping systems, valves and fittings.

We are present all over the world in more than 40 countries and more than people, with 100 production and distribution units.

Our mission is to shape a better tomorrow by connecting people with water and energy. _

  • In Italy we are present with more than 700 people and 5 production sites. With our main local brands FIP, REDI, ASTORE, ISEA and LARETER, we make products for building, infrastructure, industry, and agriculture sectors. _


We offer a role as
Sales Technical Support Specialist , who will report to the Technical Support Manager Italy, and will be based in our plant in
Casella (GE) .

The figure will provide pre
- and post-sales assistance, for products sold by Aliaxis Italy (brand FIP, ASTORE, REDI, ISEA and resales), to sales team (Domestic and Export) and Customers, in compliance with the service level expected by the market.


Key Responsibilities:


  • Provide assistance to sales team (Domestic and Export) and Customers, in terms of product identification and technical solution proposal, replying to their question with respect to market service time.
  • Support the commercial department in issuing quotations for special outofcatalogue products as well as for tenders where a strong technical knowledge is requested to match Customer's requirements.
  • In cooperation with Procurement Department, discuss and define custom products/accessories with the suppliers, their availability, performances & costs.
  • Provide postsales assistance to Customers in terms of operation and maintenance consultancy.
  • Perform Claim management activities, technical analysis and technical report issue.
  • Identify continuous improvement solutions focused on products, documentation and services, discussing them with Marketing, Quality and Innovation departments.
  • Perform communication on near miss and hazardous situation detected during the activities performed on production areas (i.e. laboratories).

Required Competencies:


  • Recent graduation in Engineering or other scientific discipline.
  • Good knowledge in written/spoken English is mandatory.
  • Knowledge of Microsoft Office.
  • Strong problemsolving attitude.
  • Ability to multitask, prioritize and manage time effectively.
  • Communication Skills and ability to manage conflict.
  • Proactive, versatile, resilient and analytical attitude.
  • Good manual skills will be considered a plus.
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