Tech Support Intern | 1.100/m - French Speaking - Rome, Latium
2 ore fa
Descrizione del lavoro
Please note:
Applications will only be considered if you are fluent (C1 minimum) in
French
Position:
Customer Support Intern
Location:
Via Filippo Caruso, 23 – Rome
Contract:
6-month Full-time Internship
Compensation:
€1.100 per month
About us
Octorate is a tech company operating in the hospitality industry and part of the Dylog Group. We develop a cloud-based, all-in-one platform that helps hotels, B&Bs, and property managers simplify daily operations, increase direct bookings, and manage their business more efficiently.
With AI-powered tools and an international client base, Octorate supports hospitality professionals across Europe and beyond.
Who we're looking for
We're looking for a Customer Support Intern to join our team in Rome and support our Operations department in daily activities related to client assistance, troubleshooting, and platform training. This internship is ideal for someone who wants to learn how technical support works in a SaaS company, gain exposure to international markets, and work closely with experienced support specialists.
Key responsibilities
- Support the Customer Success team in managing inbound requests via chat, email, and phone
- Assist with platform configuration and basic troubleshooting for new and existing clients
- Update and maintain help center documentation and internal knowledge bases
- Collaborate with the Product team to report bugs and suggest platform improvements
- Support the organization of training sessions and onboarding calls with clients
Minimum requirements
- Fluency in Italian, English, and French (C1 minimum – written and spoken)
- Availability to work
on-site
at our Rome office
Why Octorate?
Because here you won't just solve tickets. You'll learn how to master complex software, how to guide businesses through digital transformation, and how technology helps hospitality businesses grow every day.
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