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- Streamline alignment within the training community, focusing on client-centric communication across the regions, ensuring continual awareness, alignment, and dedication to delivering an exceptional training experience;
- Develop an external communication strategy for Retail Academy initiatives aimed at engaging, exciting, and attracting talent within the retail sector;
- Collaborate with other departments on business priorities, always integrating 360 alignment within the learning plan and connecting all the dots for the end users;
- Accountable for the sustaining of the client experience content, including selling ceremony, skills, gestures and product rituals, ensuring alignment with brand values, business objective and target audiences;
- Maintain consistent quality in learning experiences across all touchpoints, including in-store activations, face-to-face classrooms, and digital platforms;
- Promote the synthesis and consolidation of feedback and data to continuously enhance the learning curriculum;
- Organize and facilitate monthly and quarterly meetings and discussions with the training and retail community;
- Monitor the impact of training initiatives;
- Manage the Retail Academy financial budgets; partnering with finance, and various stakeholder to ensure optimization of training resources and budgets;
- Onboard new regional training team members with a dedicated induction to the Academy, providing enablers, guides and tools for success;
- Undertake ad-hoc administrative tasks to support the optimization of the global academy;
- Support the development and execution of the omnichannel learning strategy aligned with brand and business priorities, including Go-To-Market strategies;
- Ensure the completion of effective strategic presentations;
- Take the lead on learning initiatives for the Outlet and travel retail channels, serving as the focal point for Gucci 9.
- More than 10 years of experience in the retail industry
- Over 5 years of experience in retail training
- A strong background in luxury retail
- Proven leadership skills in a managerial role
- Project management and organization abilities with experience leading diverse projects and stakeholders
- Capability to manage budgets
- Skilled in prioritization and working with a strategic mindset
- Proficient in data analytics and synthesis
- Strong communication skills
- Proficient in the Microsoft Office package
- Fluent in English at a professional level
- International experience is a plus
GUCCI Head of Experience Global Retail Academy - Milan, Italia - Guccio Gucci S.p.A.
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KEY ACCOUNTABILITIES
JOB REQUIREMENTS
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
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RegularStart Date
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Full timeOrganization
Guccio Gucci S.p.A.