Butler - Grand Hotel Convento di Amalfi - NH ITALIA SPA

NH ITALIA SPA

Azienda verificata

Amalfi, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

We are looking for a Butler to join our luxury 5* Grand Hotel Convento in Amalfi.

BUTLER - GRAND HOTEL CONVENTO DI AMALFI:
The Butler is the brand ambassador who promotes our philosophy and service culture on everything he/she does.

The Butler truly believes that time is the rarest of all luxuries and creates indelible memories by ensuring our guests experience delightful moments and thoughtful gestures.

He/She is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.

The Butler understands that in his/her role is vital to provide and anticipatory and intuitive service in order to create memorable experiences that will lead to guest loyalty and the outmost satisfaction.

MAIN RESPONSABILITIES:

To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
To have full knowledge of all services and facilities of the hotel.
To ensure that all guests are welcomed at the room/suite and a room orientation is offered.
Bids farewell upon guest departure, preferably at guest room and escorts to Reception.

To manage any guest complaint in a professional manner, by owning it, resolving it to the guests' satisfaction and recording it.

Inspects all room and suites prior to guests' arrival to ensure all preferences are met and amenities are in place and in good condition.

Actively obtains feedback from guests to improve services and facilities. Obtained feedback is shared with departments involved.

Promotes hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B venues, special promotions for the purpose of assisting guests and offering accurate information.

Assists and coordinates with all departments to ensure consistent and exceptional service.
Receives and prepares shift handover without exception.
Makes sure Butler pantries are clean, organized and well maintained at all times.
Performs an In Room Check In and Check Out when requested.
Set up rooms/suites according to guest history, requests with the correct amenities.
Identify and recognize any special occasion or particular preferences already provided by referencing reservations, previous correspondence
Highlight repeat guests; ensure Hotel is informed of any preferences or past opportunities.
Handles guest complaints immediately and follows up thoroughly ensuring guest satisfaction.
Able to work any shift assigned by Head Concierge.

Residence/domicile in Amalfi or nearby will be considered a plus.