Operations & Service Specialist - Boutique Padova - Hermès Italie

Hermès Italie

Azienda verificata

Padova, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

General Role

The Operations & Service Specialist contributes to the business of the store and to the quality of service to customers by ensuring an optimal management of the store's daily back-office operations to support selling teams: stock, after-sales, and back-office customer services management.

Main responsibilities

Coordination:
Work in constant cooperation with the Store Manager (ex: stock controls and stock take results, improvement / adjustments of storage organization and practices, floor storage replenishment etc.), Sales & Service Support (ex: receiving of Repaired items and Customer Orders);
Liaise with corporate: be the entry point at store level for all matters related to the stock.

Day-to-day operations and controls for a perfect stock accuracy:

Manage all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows;
Perform the cancellation and reintegration into available stock of expired reservations;
Followup and correct negative stocks daily, with the help of the sales & service support and sales teams;
Be responsible for stock related orders and equipment (ex. packaging and supplies).

Manage Stock takes & cycle counts:

Plan and ensure an appropriate preparation of stock takes and cycle counts;
Contribute to scanning and investigation of discrepancies;
Produce reports;
Implement corrective actions to improve future stock takes results.

Continuous process improvement and performance follow-up:

Define and implement an optimized organization of storage;
Stockrelated procedures;
Manage replenishment processes, in coordination with the Store Manager, through analyzing stock levels, future/pending deliveries and sales.

Back Office Customer Service Management:

Management and followup of Customer Requests and reservations.
Management and followup of aftersales process:
Manage the full back-office cycle;
Preparing aftersales parcels to be handed over to the stock team for shipping;
Interface with clients to validate quotations and keep them informed on status updates;
Promote and train colleagues on aftersales process and best practice;
Service Performance monitoring.
Maintenance & Security.

Profile

Experience of at least two year in a similar job or in store environment, preferably in companies operating in the Retail / Luxury Goods;
Fluency in Italian and English;
Proficiency with excel and IT Tools.

Hermès engages positive and passionate people who own the following requirements:

Accuracy, punctuality, discretion and flexibility;
Good organizational skills;
Team Player mentality to build meaningful relationships and ability to work autonomously;
Determination to be part of an innovative retail project, for which is required passion and motivation.

ADDITIONAL INFORMATION
About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition:
Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987, since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.