- Drive operational effectiveness and consistency across Ardonagh Italia by mapping current processes, simplifying and standardising them into Standard Operation Procedures (SOPs), building a robust Quality Assurance (QA) model, ensuring SOP currency, embedding structured training for new joiners, fostering a continuous improvement culture, delivering process efficiencies and cost reductions, maintaining visibility of daily workload and allocation, and owning SLAs for internal and external customers.
- Create detailed SOPs with purpose scope steps templates handoffs controls SLAs RACI versioning. Establish maintain central SOP repository. Design implement formal QA framework sampling plan control checklists scoring Conduct sampling calls endorsements quotes claims files critical tasks Lead Root Cause Analysis defects drive corrective action plans Produce monthly QA dashboards trend reports Implement governance including review calendars approval workflows Maintain change logs ensure alignment regulatory carrier requirements Create structured training curriculum aligned SOPs Build assessment tools certification paths role-based learning plans Ensure fully trained existing staff refreshers Measure timeto-competence training effectiveness Introduce CI methodologies Lean Kaizen RCA visual management Facilitate workshops improvement sprints Maintain pipeline track benefits Finance Embed problem-solving capability teams Identify opportunities reduction streamlining automation Partner Technology Data reduce rekeying digitise forms eliminate bottlenecks Build business cases track financial benefits Maintain visibility workloads queues SLAs resource utilisation Create capacity models ensure balanced allocation Implement cross-training enhance flexibility Define SLAs services call response endorsement turnaround claims FNOL quote times Monitor performance dashboards Lead recovery plans stakeholder communication
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Head of Operations - Milano - Ardonagh Global Partners
Descrizione
Head of Operations & Continuous Improvement
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Head of Operations
Solo per membri registrati Milan
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Head of Electrical Operations
Solo per membri registrati Milan, Lombardy
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Head of Electrical Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan, Lombardy
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan, Lombardy
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Head of Operations
Solo per membri registrati Milano
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Head of Operations
Solo per membri registrati Milan, Lombardy
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan
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Head of Operations
Solo per membri registrati Milan, Lombardy
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Fintech - Head of Operations & Execution
Solo per membri registrati Milan
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Fintech - Head of Operations & Execution
Solo per membri registrati Milan, Lombardy
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Head of Medical Retail Operations
Solo per membri registrati Milan
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Head of BOP Electric Operations
Solo per membri registrati Milan
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Head of BOP Electric Operations
Solo per membri registrati Milan, Lombardy
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Head of Global Operations
Solo per membri registrati Milan