Client Success Manager, Operating Rooms - Montà, Italia - Leantaas

Descrizione

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations.

More than 180 health systems and over1,000 hospitals and centersacross 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs.

We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, for this position we are only hiring in the following states: CT, DC, FL, GA, IL, IN, LA, MA, MD, MI, NC, NH, NJ, NY, OH, PA, SC, TN, VA, WI.

If your state is not listed, we may not be able to proceed with your application. We have an office in Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

WHAT YOU'LL DOWork closely with a subset of iQueue for Operating Rooms clients currently using a legacy platform to meet their business and workflow needsTrain employees holding various roles in client hospital organizations on application features, and serve as the subject-matter expert on the productCollaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROIHave a presence with C-suite and executive level leaders at our client hospital organizations to deliver key ROI successes and opportunities based on client goals through the use of iQueue for Operating RoomsServe as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when neededResearch client issues to develop actionable recommendations, and deliver a strategy to help meet users' goals.

If needed, collaborate on issues with the appropriate internal team(s)Lead client calls with healthcare staff, managers, directors, and executives to discuss goals and a path towards continued successEducate healthcare staff, managers, directors, and executives on iQueue for Operating Rooms and benefits to adoptionSupport planning activities and project management efforts in preparation for customers transitioning off legacy platforms to iQueue for Operating RoomsCreate internal and external facing reports on client data, client health based on engagement within the application as client sentiment healthAct as a mentor for newly hired team members to ensure they have a successful onboarding for long-term successWHAT YOU'LL BRINGReliability—Be reliable.

Always be reliableBachelor's Degree in business, healthcare or a related field, or equivalent (4+) years of related experience4+ years of experience in a client-facing role5+ years of experience working in health care (Perioperative department preferred)Ability to travel 25-50% of the timeExceptional organizational skills and attention to detailEffective written and verbal communication skillsExpertise in process improvement and change managementProficiency in MS Office, G Suite, and various analytics and tracking applicationsExperience utilizing data analytics tools (i.e.

SQL, Tableau, Excel)Ability to interpret data/metrics and make recommendations to improve client engagement and resultsProactive approach to client solutions, support, and guidanceAbility to multitask and adapt in a fast-paced, diverse, and evolving environmentExperience onboarding and supporting/mentoring new team membersBONUS POINTS IF YOU HAVEExperience working on healthcare products or with hospitalsExperience working with executive leadersMaster's Degree in business or healthcareExperience working with various applications to monitor client health, questions, and engagement within the application.
WHAT YOU'LL GETIntellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving livesCompetitive compensation package that includes base salary, target bonus, and stock options 401(k) MatchComprehensive healthcare benefitsGenerous Paid Time Off and Parental LeaveMonthly reimbursement for Skill BuildingMonthly reimbursement for Wellness, Transportation, and/or Home OfficeEducation Reimbursement for select courses/programs$90,000 - $115,000 a year

The offered base salary will reflect careful consideration of a number of factors, including your location, skills and qualifications, prior relevant experience, internal equity and market conditions.

This range may be modified in the future.
Vaccination policy We have an obligation to protect our employees, our customers, and the patients of our customers.

Therefore, COVID-19 vaccination is required to work from the office, attend in-person company events, or to travel on behalf of the company.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you require assistance during the application process, please reach out to
. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note:

LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes.

Thank you.

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