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    • Cluster General Manager - Firenze - Antal International

    Antal International
    Antal International Firenze

    2 settimane fa

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    Descrizione

    Job Summary:

    The General Manager plays a pivotal role in the success of our communities, responsible for managing the residence to maximize income through effective budget management and maintaining year-round occupancy levels.

    This critical position involves coordinating all functions essential to delivering exceptional service to student residents, including repairs, cleaning, and security through a mix of directly employed staff and external contractors.

    Main Duties:

    • To assume full operational and commercial responsibility for the residence, ensuring a welcoming environment for students, parents, and visitors.
    • To respond to tenant queries and maintenance issues throughout the academic year.
    • To ensure the site is a safe environment in which to live and work.
    • Prompt collection of rents and control of budgetary targets for the site.
    • Marketing and promotion of the accommodation.
    • To undertake regular inspections of flats and routine daily/weekly safety inspections.
    • To update the web-based safety management system.
    • To establish and develop working relationships with suppliers and contractors.
    • To participate in the out-of-hours rota for emergencies.
    • To support the management of the residence in compliance with local and/or national legal requirements.
    • To work with the University accommodation team to deliver a quality service.
    • To engage in active liaison with Universities, attending regular meetings with relevant bodies.

    Person Specification:

    • A good working understanding of tenancy management and housing legislation.
    • A good handle on sales and marketing with a proven track record of results.
    • Experience of managing a budget of £1m or more.
    • Good numeracy and literacy skills to write reports and present performance indicators.
    • Strong IT skills (Microsoft office).
    • Ability to communicate effectively with people at all levels (orally and in writing).
    • Good problem-solving skills/ability to use own initiative.
    • Student accommodation or leisure experience (transferable skills).
    • Experience of offering pastoral care and spotting issues that affect students.
    • Knowledge of the issues surrounding students.
    • Ability to handle sensitive issues.
    • Influencing skills and a professional outlook on challenging issues.
    • Responsive to all queries.
    • Strong customer service skills.
    • Outgoing and happy member of a team.
    • Enthusiastic.
    • Willingness to get involved in social functions.
    • A desire to learn and continually develop.
    • Will to attend relevant training days/sessions.
    • Eager to seek feedback and review ways to do things better.
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