Operational Client Support Officer - Milano, Italia - Euronext

Euronext

Azienda verificata

Milano, Italia

2 giorni fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Key accountabilities

Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of process and practices, assess and select improvement opportunities that provide longterm value and minimize operational risks
Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Profile:

Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
Prior relevant Client Services experience
High standards of service delivery to clients and ability to create strong relationships
Strong analytical and organization skills and problemsolving attitude
Experienced with project management and ability to monitor
Strong verbal communication skills both internally and externally

We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.