Team Leader - Milano, Italia - Performa Group Srl

    Performa Group Srl
    Performa Group Srl Milano, Italia

    1 settimana fa

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    Descrizione
    Job summary
    Seeking a Team Leader for an important client in the insurance industryResponsible for monitoring activity in the management of support ticketsPreferably with experience in the insurance sector

    Job seniority:
    mid-to-senior level

    Responsibilities


    • Understanding client's key points for the agreed service
    • Defining internal management dynamics of support service
    • Proposing solutions for efficiency improvement
    • Monitoring service performance and identifying areas for improvement
    • Managing a team of over 10 people
    • Handling assistance tickets (taking charge, resolution, escalation)
    • Training team members
    • Communicating effectively
    • Organizing work
    Requirements


    • Experience as a Team Leader
    • Experience in the insurance industry is a plus
    • Strong leadership skills
    • Goal-oriented
    • Excellent communication and interpersonal skills
    • Ability to organize work
    Key Skills Needed


    • Leadership
    • Training
    • Goal-oriented
    • Excellent communication
    • Interpersonal skills
    • Organization