IT Service Management Support Engineer - Matera, Basilicata
17 ore fa
Descrizione del lavoro
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.
WHAT WE ARE LOOKING FOR
IT Service Management Support Engineer | Space
Join our client's international technical team and support the operational services of a space ground segment environment. The company is a long-standing partner of European space institutions, delivering solutions that ensure service continuity, monitoring, and quality for critical space operations.
We are looking for a motivated IT Service Management Support Engineer with 2–3+ years of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager to grow within a structured, international, and hands-on environment.
For this role, relocation to Rome is mandatory for candidates living far from the area.
A B2 level of English is required due to daily interactions with ESA teams and international stakeholders.
YOUR TASKS Configuration Management
- Maintain and update service baselines, infrastructure, and documentation.
- Track configuration items after changes and support audits for consistency.
- Identify deviations from standards and report anomalies.
Incident & Problem Management
- Log, classify, and track incidents; ensure timely resolution within SLAs.
- Communicate status and escalate critical issues.
- Assist in root cause analysis, corrective actions, and process improvements.
- Maintain knowledge base and known error records.
Documentation & Reporting
- Prepare operational reports on incidents, SLA performance, problems, and trends.
- Keep service documentation accurate and support reporting across teams.
YOUR SKILLS AND EXPERIENCE
- 2–3 years in operational IT or IT service management roles.
- Knowledge of ITIL processes (Incident, Problem, Configuration).
- Experience with service management/ticketing tools.
- Strong analytical skills, structured approach, and clear communication.
- Technical background in IT, engineering, or related fields preferred.
- Fluent English; Italian is a plus.
- Experience in the space domain is an advantage.
EXTRA INFORMATION
Location: Rome
Work location: Hybrid - 2 days onsite, 3 days remote
Start: Immediate
Eligibility:
- EU Citizens, or
- Non-EU Citizens already based in the EU with a valid work permit
This is a unique opportunity to contribute directly to European space missions, supporting Earth Observation platforms and large-scale scientific initiatives.
Once we receive your CV, we will take the time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch.
Etinars is committed to supporting a Diverse and Inclusive Community. If you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.
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