Front Office Manager - Firenze, Italia - Belmond

Belmond

Azienda verificata

Firenze, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

FRONT OFFICE MANAGER - VILLA SAN MICHELE, A BELMOND HOTEL
Villa San Michele, a Belmond property is looking for a Front Office Manager

Key responsibilities:

Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rotation
Liaising with other departments

Your role will also include:

Managing Front Office Team, overseeing employee schedules, front office staff training and perform the basic reconciling of receipts
Supporting, training and supervising front office staff
Scheduling staff shifts and managing HR related tasks
Preparing management reports on customer feedback, bookings and cancellations

Competencies required:

Effective communication:

he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.

He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence:
he/she shows the ability to control and express ones emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

Collaboration:

he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

Drive results:

he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.

Adaptability:
he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.

Global perspective:
he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Requirements:

Experience required: