bss l2 sme - Sesto Fiorentino (FI) - Ericsson

Descrizione

Advanced BSS L2 SME Role

Key Responsibilities:

• Production Support & Incident Management: Act as L2 SME for NetCracker Convergent Billing & Rating, handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
• Troubleshooting and Analysis: Troubleshoot CDR ingestion, mediation, rating, billing and invoice generation issues. Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine and Billing Engine.
• Monitoring and Proactive Operations: Monitor production systems for performance, stability and data integrity. Act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.

Prior Experience:

We are looking for a seasoned professional with 8+ years of experience in Telecom BSSand NetCracker Convergent Rating & Billing. The ideal candidate will have hands-on experience in key areas such asProduct Catalog_Product Offering(Product Offerings)_Product Structure(Products)_Rule_Engine_Rating_Engine_Billing_Engine_Bill_Formatting_Invoice_Lifecycle_Event_Analysis_Split_Charging _Bill_Shock_Taxation_Module_Adjustments__Corrections_and_End_to_Cash(Flows).