IT Helpdesk and Service Desk Intern - Milano, Italia - Jointly - Il Welfare Condiviso

Jointly - Il Welfare Condiviso

Azienda verificata

Milano, Italia

1 giorno fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

At Jointly, we want to improve People's Wellbeing, helping them to find best caring solutions for themselves and their families, offering an E2E approach to provide time, care and services, in a trustworthy and convenient way through our Platform.

In order to achieve this ambitious goal we need to evolve our standing as a Tech & Digital Company. We believe our Internal Operational Backbone is as crucial as our tech products.

We are looking for an IT Helpdesk & Service Intern, who will take a key responsibility in supporting our internal operational backbone to ensure processes are smooth and flawless.

You will join an evolving group and work in a cross-functional way within the Tech and IT teams.

If you join us, you will:

Be responsible for preparing onboarding and offboarding of IT assets, coordinating with the HR Team and Team Managers
Handle IT Helpdesk L1 activities onsite ensuring responsiveness: IMAC (Installation, Moving, Adding, Changing) SW & HW, Printer configuration, Networking issues, Smartphones Management and Third Party Tools Support
Support the IT team and engage dedicated external IT Partners to handle complex issues
Ensure proper Asset Management through assigning and constantly tracking of the assets on our ITSM System, in accordance with our ISO 27001 requirements
Make a difference in a project which ultimately aims at improving People Wellbeing, both through Technology and Human Care

This role is perfect for you if you have:

Good proficiency with macOS, Android, Google and Microsoft services. We are open to experiment with different and newer technologies in the future if there is clear rationale and capability
An open mind to actively seek new perspectives and ways of doing things: we expect that you have passion for solving technical problems and enjoy experimenting and proposing new ways to improve existing processes
A friendly approach and a passion for supporting colleagues

Additional Info:

Paid internship starting from July full time
Continuous and

Customized Learning Path:
Tailored training and path (e.g. O'Reilly)

Employee Benefits Plan: Access to our Welfare Platform; Wellbeing and Mental Health Program; Perks and Discounts; Lunch tickets for every working day
Primary location: Milano

Recruiting process:

3 interviews with HR Business Partner, IT Governance & Support Specialist, CTO. The order and number of interviews may vary according to business needings.