- Provide timely on-site and telephone support to ensure top-notch service delivery
- Liaise with different support and engineering teams to resolve issues efficiently and exceed customer service levels
- Drive technical solutions from start to finish, ensuring customer satisfaction
- Collaborate with partners to maintain service quality and share knowledge within the team
- Participate in commissioning, testing, and customer system handover
- Work closely with sales teams for account management and future opportunities
- Stay updated on emerging transport technologies and maintain expertise in optical transport, ROADMs, DWDM, and more
- Minimum 4 years of experience in the telecommunications industry
- Bachelor's degree in Electrical Engineering or related field
- Proficiency in written and spoken English
- Strong knowledge of optical transport, Ethernet, IP, and other key technologies
- Experience with optical testing equipment and support for DWDM products
- Background in technical support or project engineering in a telecommunications/IT environment
- Excellent communication and interpersonal skills
- Degree in Electrical Engineering, Computer Science, or related field
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Descrizione
Staff Technical Support Engineer
About the Company:
Infinera is a leading global provider of innovative networking solutions for top service providers, data centers, internet content providers, and more. With a focus on fiber-based connectivity solutions across various network types, our cutting-edge technology supports some of the world's largest and most critical networks, driving significant revenue for our customers.
Why Join Us:
We are a team of problem-solving experts, involved in exciting projects and delivering the exceptional Infinera experience to our clients. As a part of our team, you'll have the opportunity to work with industry giants like Microsoft, Vodafone, Amazon, Telia, and Google. Join us and be a part of this dynamic and knowledgeable team.
Location:
Rome or Milan (open to other locations in Italy or the EU with proficiency in Italian language).
The Challenge:
Qualifications and Training:
About Us:
Join Infinera and be a part of a team revolutionizing communication and collaboration with cutting-edge technology. Experience a work environment that encourages innovation and fast-tracks ideas into action. If you are excited about shaping the future of networking, come explore opportunities at Infinera.
