Strategic Client Advocate - Turbigo - beBeeCustomerSuccess

    beBeeCustomerSuccess
    beBeeCustomerSuccess Turbigo

    1 settimana fa

    Titolo del lavoro: Technical Customer Success Manager

    Descrizione

    Customer Success involves driving product adoption and value realization for key clients. In this strategic role, you will work closely with stakeholders to deliver successful outcomes.

    1. You will be the primary point of contact for a portfolio of customers, responsible for ensuring their satisfaction and success with our platform.

    This requires strong technical mastery of the Cleafy solution as well as excellent communication skills to translate complex concepts into actionable business strategies.

    • You will work in partnership with Sales teams on renewal and expansion opportunities, leveraging your deep understanding of customer needs to drive growth and retention.

    SUCCESS IN THIS ROLE MEANS:

    CUSTOMER TRUST, Where customers perceive us as trusted advisors rather than just support providers. You must clearly articulate the value proposition we bring to each client's unique situation.
    Critical thinking is essential here: analyzing data from various sources (customer feedback surveys), identifying areas where improvements can be made quickly after implementation which allows users maximum benefit out speedy timeframes], always prioritizing what adds most impact toward desired end-state visibilities across entire ecosystem relative total present-day state info provided backthrough necessary facets before suddenly falling.

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