Retail Operations - Milano, Italia - Hermès Italie

Hermès Italie

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

General Role

Reporting to the Retail Director, the Retail operations & development director is a strategic role to improve business performance by managing retail KPIs with focus on the country's boutiques, as well as to drive the development of retail projects.

Context

Retail Operations:
Analyze, monitor and improve retail organization including:
Front activities include for example: traffic flows, welcome and queue management, cashier management, traceability, click in store
Back activities include for example: stock and warehouse management, maintenance, safety
Plan maintenance needs and ensure effective execution and coordination across stores (including budget management and improvement initiatives) and actively contribute to boutique projects renovations / extensions
Analyze staff organization and support planning and improvement (including staffing needs planning, skills and profile mapping, job description and organization)
Develop and maintain store processes and procedures (for example analysis of group policy and adaptation to local needs of the subsidiaries / stores for front and backoffice activities, in collaboration with the Internal Audit Manager)
Vendor management: support selection of new vendor and bidding process for competence areas and store need, in collaboration of Internal Audit and Finance Departments

Retail performance

Support business strategy development, distilling insights from retail activities analysis and trends, supporting business plan preparation
Coordinate and coprepare the annual strategic plan with retail management and other departments:
Ensure the roll-out and usage development of dedicated digital tools
External business partners
Coordinate Clients' Business Development approach, by proposing projects meant to attract new clients
Contribute to the specific Business Development initiatives
Develop reporting to Retail Director on retail kpis, highlighting insights and proposing actions for improvement and monitoring implementation:
Quantitative kpis and in store observation, including Operations, CRM and Customer Experience
In store visits report (check of key processes, store environment, team, any opportunities or issues to be solved)
Monitor the execution and productivity of services in store to drive client experience and sales
Coordinate weekly retail meetings
Support incentive scheme development and monitor results achieved (bonus reporting etc)

Continuous improvement

Lead special project development and rollout
Monitor and report on market trends and competitors and propose/initiate/take actions
Identify improvements in current counter operations and leverage best practices
Ensure best practice sharing and proper training for retail procedure and best practice
Support business case study
Maximize the performance retail development of digital tools and management competencies tools knowledge and usage throughout the organization

People development

Lead Retail support functions teams
Direct involvement in the preparation of the induction of new resources joining the regional operation teams
Consistently set training sessions to ensure guidelines and procedures are familiar and always correctly implemented
Monitor quality of procedures and policies implementation, raising potential concerns
Perform additional duties as required

Profile

Bachelor's and Master's degree
Over 5 years experience within a similar position
Strong experience in people management
Good communication and networking skills, able to build good professional working relationships Proactive, resultsdriven individual, demonstrating initiative and commercial creativity
Strong business sense with solid analytical and digital skills
Dedication, commitment, personal initiative functioning
Adaptable to working in a fast paced, everchanging environment with flexibility in resolving issues and addressing changing priorities
Positive mindset for collaboration and strive for continuous improvement and optimization Proficiency in Italian and English; French verbal and written skills would be highly beneficial

A propos du groupe Hermès

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition:
Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11