Product and Operations Manager - Venezia, Italia - Take Walks by City Experiences

Take Walks by City Experiences

Azienda verificata

Venezia, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

About us:

Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family. We're a passionate, innovative team of travel enthusiasts dedicated to creating unforgettable experiences.

About you:

In this role you will be a key player in ensuring we have a competitive and dynamic product line.

Your comfort in analysing trends and performance, with a proactive approach addressing both positive and negative deviations, as well as finding new opportunities, will be instrumental.

A creative, curious and solutions-driven mindset, coupled with an unwavering commitment to constant improvement, are essential qualities for success in this role.

-
Your responsibilities include, but are not limited to:_

Product Development

Always looking to ensure we have a stellar and competitive product line and that we constantly think of ways to bring new exciting product offerings to our guests
Stay on top of all developments in your market to look for new opportunities, and ensure we are competitive. This will include networking, regular competitor analysis, and sales channel analysis
Working closely with our Head of Senior Site Relations to develop products around new opportunities at major attractions.
Maintenance and constant improvement (or redevelopment) of current product line, staying on top of guest feedback and other department feedback ensuring quality adjusting procedures, product and operations strategy as needed

Product Ownership & Performance

Product Auditing; ensuring what we have opened for sale is available as planned on all platforms
Responsible for submitting lowseason and high season schedules deciding optimal run times and frequency constantly monitor performance and adjust according to pacing
Working with marketing resources/sales to develop text, images and video content that accurately reflects our tours.
Procedures, Documents: Create, update and maintain all relevant product, manuals, tour scripts, site and ops documentation & agreements and provide trainings where needed
Ensuring there are clear procedures for disruptions, alternative itineraries, pvt tour options, custom tours
Ensuring procedures and workflows are clear around major disruptions, and if nonexistent, create new ones, follow up on success and learnings from these, implement improvements
Maintain a constant view of tour and market pacing, ensuring we have resources in place to match demand
Responsible for tour performance; working closely with finance, Tour Performance & Operations teams on data validation, processes for supplier cost reconciliation and invoicing management
Collaborating with crossfunctional teams to gather and analyze data

Fulfilment Processes & Operations

Purchasing: Drive strategy on optimal times, alternative times, ensure we have enough resources, work with various teams ensuring best outcome and datadriven decision making
Create and improve operations processes and workflows to increase efficiencies, ensure all departments have what they need to run the products smoothly
Workflow support, escalations for emergencies and coverage for indestination staff's responsibilities when needed

Requirements:

Minimum 2 years experience in Venice tourism (operations or product development/management).
Passion and comprehensive knowledge of Italian history, culture, and tourism.
Fluency in Italian and English.
Proactive and creative thinking with strong problemsolving skills.
Highly organized with acute attention to detail and exceptional time management.
Ability to build strong crossdepartmental relationships, with excellent communication and teamwork skills.
Proficiency in reporting, distilling complex information into clear, actionable insights.
Strong proficiency in working with numbers, analytics tools, and data visualization.
Track record of effective research skills for informed strategic decisionmaking.
Familiarity with Microsoft suite, Excel, Asana, Slack desired.

Pay:
€40, €45,000.00 per year

Work Location:
In person