Guest Assistant - Venezia, Italia - Aman
Descrizione
Aman:
At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives.
To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.
We live by the 'Aman way of life' - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
Location:
This position is located at our property Aman Venice, Italy.
Overview:
AMAN
At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives.
To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.
We live by the 'Aman way of life' - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman.
Responsibilities:
- Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel.
- Welcome guests with warm or cold washcloths according to season
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards.
- Show the hotel common areas and outlets to guests.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel, including Spa and F&B Services.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers' transactions such as posting charges to guests and exchange foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.
- Deal with guests' complaints and report them to FOM Manager or Duty Manager.
- Coordinate room status updates with the housekeeping department by notifying them of late checkouts, early checkins and special requests. Report to Engineering any breakage.
- Keep themselves informed of product and service as well as the hotel daily and meeting activities.
Qualifications:
- Excellent verbal and written communication skills
- English speaking
- Extensive knowledge of guest service procedures and principles
- Organized with attention to detail
- Proficient in Microsoft Office Suite or related software
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